Key Account Specialist

Join Reynolds Consumer Products…and Drive Your Career across a world of opportunities! We provide amazing job opportunities for growth with competitive salaries and benefits in an exciting, dynamic, fast-paced, and fun workplace environment. If you are looking to build a strong career, we have an opportunity for you! We are searching for a Key Account Specialist at our Customer Service Office in Fairport, NY. 

Your Role: 

The Key Account Specialist plays a critical role in ensuring customer satisfaction by managing the end-to-end order process. This position is responsible for the accurate and timely processing of customer orders, ensuring delivery is completed in full and on time. The Specialist will manage specific key customer accounts, identifying and resolving order exceptions or issues that may delay fulfillment. They will also support the Reynolds Mission, Vision, Values, Goals and Business Objectives through continuous improvement and process improvement.

You will have the opportunity to Make Great Things Happen!

• Perform work in a safe manner that protects and promotes the health and well-being of the individual and the environment.
• Monitor and manage assigned key customer accounts to ensure on-time and in-full delivery.
• Ensure accurate and timely processing and tracking of customer orders.
• Identify and resolve order exceptions, discrepancies, or delays through proactive communication and problem-solving.
• Collaborate with internal departments such as logistics, planning, and customer service to ensure smooth execution of order fulfillment.
• Maintain a high level of customer satisfaction by responding to inquiries and concerns promptly and professionally.
• Participate in cross-functional initiatives to improve workflow efficiency and customer experience.
• Contribute to building a diverse and inclusive workplace by respecting and valuing individual experiences and backgrounds.

You will love it here if… 

• You put safety first, always
• You listen, learn, and evolve
• You are passionate about collaboration, teamwork, and achieving shared goals
• You treat all people with respect, operating ethically, and embrace inclusivity
• You are committed to improving our impact on local communities

We need you to have: 

• 2+ years of Customer Service experience
• Strong computer software skills including SAP
• Knowledge of Transportation, Production Planning, Warehousing, and Credit.
• Searching for an opportunity in which you have room to grow.
• Have a great attention to details.
• Strong problem-solving, communication skills.
• Proficient in MS Office.
• Interpersonal skills necessary to work efficiently with team members and internal and external customers.
• Ability to work with continually changing priorities and job requirements.
• Ability to handle multiple tasks to meet customer-imposed deadlines.
• Self-motivated, dependable and flexible.

Icing on the cake: 

• BA/BS degree.
• 2+ years of Customer Service experience.
• Strong computer software skills including SAP.

If you answer yes to the following…we want to meet you!

• Intellectual Curiosity: Do you have an inquisitive nature?
• Problem Solving: Do you have a knack for tackling issues head-on? 
• Entrepreneurship: Do you enjoy taking ownership of your work?
• Customer Centricity: Do you always act in the best interests of the customer, putting their needs first? 
• Growth Mindset: Do you focus on progress rather than perfection?
• Continuous Improvement: Are you never satisfied with the status quo? 

Want to know more? Check out our website or connect with us on LinkedIn! 

Apply today to join a fast-growing innovative company! 

            Not a good fit but know someone who is? Please refer them! 

     Local candidates only, no relocation assistance available

Join Reynolds Consumer Products and Drive Your Career across a world of opportunities!

For applicants or employees who are disabled or require a reasonable accommodation for any part of the application or hiring process, you may request assistance by emailing us at Recruitment@ReynoldsBrands.com.

No recruiter calls or emails please.

RCP affords equal employment opportunities to applicants without regard to race, color, religion, age, disability status, sex, marital status, protected veteran status, pregnancy, national origin, genetics, genetic information, parental status, or any other characteristic protected by federal, state or local law. RCP conforms to the spirit as well as to the letter of all applicable laws and regulations.

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