IT Manager – Applications Operations Center of Excellence (COE)

Join Reynolds Consumer Products…and Drive Your Career across a world of opportunities! We provide amazing job opportunities for growth with competitive salaries and benefits in an exciting, dynamic, fast-paced, and high-performance organization. Are you looking to build a strong career? Then we have an opportunity for you! We are searching for an IT Manager – Applications Operations Center of Excellence (COE) to join our team located at our headquarters in Lake Forest, IL.

You will have the opportunity to Make Great Things Happen!

Application Support Leadership:

• Lead the Applications Operations COE, ensuring the reliability, performance, and availability of critical business applications across the enterprise.

Monitoring & System Health:

• Implement and oversee proactive monitoring tools and dashboards to maintain real-time visibility into application health, performance, and usage trends.

Incident & Problem Management:

• Act as the primary escalation point for major incidents and recurring issues. Coordinate cross-functional teams to ensure rapid incident resolution and root cause analysis.

Operational Readiness:

• Ensure applications and systems are operationally ready for production use, including adequate monitoring, alerting, documentation, and support structures.

Vendor Oversight:

• Manage relationships with third-party application support providers, ensuring SLA adherence, timely system upgrades, quality delivery, and alignment with internal support processes.

System Lifecycle Operations:

• Own the operational aspects of system lifecycle management, including upgrade planning, patch management coordination, and operational impact assessments.

Cross-Location Collaboration:

• Work closely with teams in corporate offices and business operations sites (e.g., manufacturing and warehouse environments) to ensure application performance and support align with operational needs.

Compliance & Operational Governance:

• Ensure all operational support processes align with corporate governance, risk, and compliance requirements, including audit-readiness and control effectiveness.

Continuous Service Improvement:

• Identify and drive improvements in application support processes, automation, performance tuning, disaster recovery planning, and incident response.

Operational Metrics & Reporting:

• Develop and track KPIs to measure system availability, incident resolution times, and operational efficiency, providing transparency to IT and business leadership.

 

You will love it here if…

• You put safety first, always.
• You listen, learn, and evolve.
• You are passionate about collaboration, teamwork, and achieving shared goals.
• You treat all people with respect, operating ethically, and embrace inclusivity.
• You are committed to improving our impact on local communities.

We need you to have:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 8+ years of progressive IT experience, including at least 4 years in operations or application support leadership.
• Experience supporting enterprise applications in both office and operational environments (e.g., factories, warehouses, logistics centers).
• Strong experience with system monitoring, alerting, and incident management platforms.
• Familiarity with SAP systems, particularly S/4HANA, is highly preferred.
• Solid understanding of ITIL frameworks and operational best practices.
• Proven success managing external vendors and hybrid support models.
• Strong analytical and problem-solving skills, with a focus on service reliability.
• Excellent leadership and cross-functional coordination capabilities.
• Outstanding communication and stakeholder engagement skills.

Icing on the cake:

• Advanced degree preferred.

If you answer yes to the following…we want to meet you!

• Intellectual Curiosity: Do you have an inquisitive nature?
• Problem Solving: Do you have a knack for tackling issues head-on? 
• Entrepreneurship: Do you enjoy taking ownership of your work?
• Customer Centricity: Do you always act in the best interests of the customer, putting their needs first? 
• Growth Mindset: Do you focus on progress rather than perfection?
• Continuous Improvement: Are you never satisfied with the status quo? 

 

Want to know more? Check out our website or connect with us on LinkedIn!

Apply today to join a fast-growing innovative company

            Not a good fit but know someone who is? Please refer them!

     Local candidates only, no relocation assistance available

#LI-Hybrid

Join Reynolds Consumer Products and Drive Your Career across a world of opportunities!

For applicants or employees who are disabled or require a reasonable accommodation for any part of the application or hiring process, you may request assistance by emailing us at Recruitment@ReynoldsBrands.com.

No recruiter calls or emails please.

 

RCP affords equal employment opportunities to applicants without regard to race, color, religion, age, disability status, sex, marital status, protected veteran status, pregnancy, national origin, genetics, genetic information, parental status, or any other characteristic protected by federal, state or local law. RCP conforms to the spirit as well as to the letter of all applicable laws and regulations.

USD $130,000.00 - USD $140,000.00 /A

Role is eligible for 10% annual incentive provided the business meets financial goals and the individual meets their performance goals, subject to plan administration guidelines.